IP Telephony

Channel Partners, a provider of VoIP lifecycle management solutions, announced that CommPartners Connect, a nationwide CLEC certified, facilities based network operator providing VoIP and TDM services to carriers, has integrated Packet Island (News - Alert) technology into its core network.

 

This integration is expected to assist VARs using Packet Island deployments for their small- and medium-sized business (SMB) customers on the CommPartners Connect network to create a quality VoIP adoption experience.

 

"As one of the leading wholesalers and networks for IP communications solutions for business, CommPartners Connect is now uniquely positioned to enable VARs using the Packet Island assessment and monitoring tools to pre-assess their customer access networks prior to VoIP deployment," said Don Lewis (News - Alert), VP of Services at Packet Island, in a Monday statement.

 

Lewis continued: "On carriers without this capability, a VAR only has simple ICMP-based techniques available to test the VoIP readiness of the customer's access network. This approach often proves unreliable since such data techniques cannot create the same high-packet rate scenarios imposed by VoIP traffic. Our solution also enables VARs to have a life cycle quality management tool for all of their IP Communications customer deployments."

Lewis also noted that Packet Island’s solution integration with the CommPartners Connect network, enables VARs to deploy simple plug-and-play devices at customer sites to perform a multi-hour/multi-day VoIP test simulating 500-100 phones makes calls directly to the carriers’ core IP network.

 

"This allows the VAR to ensure that the LAN and WAN have the prerequisites to ensure a successful VoIP deployment and ongoing quality service," Lewis added.

 

"We are pleased to provide VARs and their end user customers with the capability to utilize the Packet Island technology on their IP communications deployments on our network," said Mark Peterson, EVP, Sales and Marketing at CommPartnersConnect, in Monday’s statement.

 

Peterson added: "One way to enhance customer satisfaction is to ensure that customer networks are ready for deployment. Pre-assessing before implementation and taking appropriate actions can eliminate time consuming and expensive troubleshooting exercises."

 

C3IP (News - Alert) Communications, a service provider using the CommPartnersConnect network and IP communications solutions has been utilizing the Packet Island technology.

 

"We are using the Packet Island tool on every new customer deployment for pre-assessing and monitoring to ensure a high quality customer experience," said Cory Miller, a C3IP principal, in Monday’s statement. "We see great value in the tool and especially when it is tied to our carriers' core network."

 

Gathering information regarding the customer’s experience is perhaps one of a company’s most important activities. Without this knowledge, the organization lacks the information necessary to assess its current standing and forecast for the future.

In the area of VoIP, a quality experience is essential in order for a carrier to continue to provide its customer base with service at all. This area is increasing in competitive intensity, driving the importance of quality of service and customer service deliverables for each and every customer.