IP Telephony

Genesys (News - Alert) Conferencing has announced Genesys Meeting Center 4.5, a major enhancement to its Web conferencing and collaboration solution.

 

Genesys Meeting Center 4.5 enables customers to leverage their internal VoIP infrastructure investments by connecting their corporate IP backbones with the Genesys Service Platform, providing high quality, ubiquitous collaboration services to callers from anywhere in the world.

 

Jim Huzell, president, Genesys Conferencing said the development of Genesys’ Enterprise VoIP Service Platform is an important milestone for deepening customer partnerships. He indicated it allows Genesys to offer far greater customization to suit each customer’s specific situation and needs.

 

The platform infuses greater value into Genesys’ Multimedia Minute pricing and strengthens its unified communications platform, to bring advanced collaboration capabilities to the people who make global business work as smoothly as local business does.

 

The solution allows customers that previously used PSTN to seamlessly transition to VoIP. Genesys’ new release can offer employees automated and “short cut” dialing, call forwarding, and other efficiencies gained by running internal and external communications off one integrated solution. Because no third-party long distance carrier charges are incurred, customers save money at the same time.

 

According to Genesys, the new Enterprise VoIP connection needs only simple routing through an MPLS network. Since most Fortune 2000 companies already have this in place, the resulting combined system runs off the Genesys Service Platform already provided via its SaaS (News - Alert) model. No additional back-end software is required.

 

Verigy is a major Singapore-based semiconductor test company with U.S. headquarters in Cupertino, California. Todd Hauschildt, CIO, said Verigy has connected its VoIP back end to Genesys, and is pleased with the results. It was a simple IT procedure and completely transparent to users.

 

Verigy immediately began realizing the efficiencies that come from running internal and external communications on a single integrated system. Hauschildt added this was well worth the investment from a performance as well as a cost savings perspective.

 

A large number of new user interface capabilities also support the ubiquitous global access enabled by Genesys Meeting Center, including Lotus IM integration,

full support for Microsoft (News - Alert) Vista and Office 2007, and unicode for supporting global languages like Chinese, Japanese, and Russian.

 

Genesys Meeting Center was named 2007 Product of the Year by INTERNET TELEPHONY magazine.